Part 2 SOX Sustainability – Culture Issues

Creating a sustainable SOX process requires organization-wide or entity level efforts. As with any other entity level effort, the organizational culture will be impacted by a set of new requirements. Conversely, this means that the culture will influence how to efficiently fulfill the new requirements of the SOX initiative. Discussions on how to achieve efficient sustainability begin with a discussion about each Bank’s unique organizational culture.

For our purpose, culture may be described as a combination of several core elements;

1.      Uniquely talented employees with unique perspectives,

2.      Ethical and moral predispositions and preferences of those same persons

3.      Team-orientation versus self-orientation

4.      Bank’s technology-focus (pro or con)

5.      Behavior and policy flexibility within mandated guidelines

6.      Willingness and adaptability to change as established by Senior Management

7.      Organizational pride and cohesiveness

Based on this mix of variables, as well as others, any Bank culture requires a custom-tailored approach to compliance within mandated guidelines. Both COSO (Committee of Sponsoring Organizations) and the PCAOB (Public Company Accounting Oversight Board) recognize that internal control systems are unique to the organization. They are also subject to change as Regulations are “tweaked”, reemphasized, and new Regulations are introduced.

Approaching SOX sustainability requires a critical assessment of the (existing) organizational culture, its capabilities and limitations. This assessment should be conducted in the context of existing capabilities and talents, and external needs and support. Included may be internal strengths such as Internal Audit and external needs such as outsourced Information Technology, web-hosting services or business continuity planning.

Cultural impediments to sustainability must be addressed to limit distractions and to focus the organization on its new implementation challenges. SOX represents a business process evolution challenge.

Cultural capabilities and adaptability must be emphasized and the intrinsic functions challenged to identify and assimilate new structures and tools that will help the organization achieve sustainability more effectively, and with less recurring effort. It is a natural tendency of people to seek shortcuts to achieve their goals and rewards. This predisposition should be tapped to identify efficient pathways toward more effective operations that are inherently compliant. Achieving effective sustainability requires entity-level optimization and enforcement of policies and protocols across the culture, across divisions and departments. Optimizing for entity-wide compliance must overcome departmental sub-optimization.

Control audits and practices will evolve over the next few years, notably in the Information Technology audit and business application areas. Requirements for cultural evolution of the entity including training and education should be a strategic element of a tailored sustainability plan. 

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